Ranksy
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Privacy Policy

Last updated: June 18, 2025

1. Introduction

Ranksy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Ranksy platform (the "Service").

2. Information We Collect

  • Account Information: Your name, email address, and authentication tokens provided during sign-up or third-party OAuth connections.
  • Usage Data: Analytics about how you interact with the Service, such as page visits, features used, and other diagnostic data.
  • Third-Party Data: Data fetched from Google Analytics, Google BigQuery, and the Shopify Partners API after you grant explicit authorization.
  • Cookies & Similar Technologies: We use first-party cookies to maintain your session and analyze aggregate usage patterns.

3. How We Use Information

We process collected information to:

  • Provide, operate, and maintain the Service;
  • Generate analytics, insights, and recommendations for your Shopify apps;
  • Improve and personalize the Service;
  • Communicate with you about updates, security alerts, and support;
  • Detect, prevent, and address technical issues or fraudulent activity.

4. Google API Services User Data Policy Compliance

Ranksy's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

  • We only request the minimal scopes necessary to provide our core functionality (analytics and reporting).
  • We do not sell or share Google user data with third parties, except as required to operate or improve the Service or as required by law.
  • Access to Google data is read-only; we never alter or delete your Google Analytics or BigQuery data.

5. Shopify Partners API Data

When you connect your Shopify Partner account, we retrieve app events, transactional, and usage metrics via the Shopify Partners API. This information is used solely to calculate financial metrics and performance analytics shown within the Service. We do not disclose or sell this data to third parties.

6. Sharing of Information

We do not share your personal information except in the following circumstances:

  • Service Providers: Trusted vendors performing services on our behalf (e.g., cloud hosting, customer support) who are bound by contractual privacy obligations.
  • Legal Requirements: If required to comply with a legal obligation or to protect the rights, property, or safety of Ranksy, our users, or the public.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You may request the deletion of your account and associated data at any time by contacting us.

8. Security

We employ industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS), least-privilege access controls, and continuous system monitoring. However, no method of transmission over the internet or electronic storage is completely secure; therefore, we cannot guarantee absolute security.

9. Your Choices & Rights

  • Access & Update: You may review or update your account information at any time from your account settings.
  • Revoke Access: You can revoke our access to your Google account via your Google security settings, and to Shopify via the Partner Dashboard.
  • Marketing Emails: You can opt-out of marketing communications by following the unsubscribe instructions in those messages.

10. International Data Transfers

Ranksy is headquartered in the Netherlands, and your information may be processed and stored in servers located within the European Union or other jurisdictions. We ensure appropriate safeguards are in place for cross-border data transfers as required by applicable law.

11. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us so that we can delete the information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].